Shipping & Returns

We offer shipping anywhere in India.

We take utmost care in shipping of your products. But to make all procedure smooth and easy please allow us 1-3 working days for your order to be dispatched. During busy times, such as holiday periods, there could be a long processing time and shipping delays so please bear with us. Rural domestic addresses require one or more additional days to deliver.

We have tie up with major courier companies, we will try our best to have you orders delivered in 5-8 working days. But if there is any unseen or unexpected problem then the parcel shipped might be delayed. Unexpected problems could be anything like:

• Unable to reach the customer.
• Customer's phone number not working/ not reachable.
• Any kind of strike in the city or in courier company.
• Any natural calamities like earthquake, flood, drought etc.
• Any raid by any government department.
• Any kind of mishappening during transit.

Tracking:

After any parcel is dispatched you will get an email containing the details related to your parcel. In case you have any question please email us. In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. The Green Yard has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by The Green Yard and accept the decision regarding the cancellation.

Replacement & Return Policy

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit.
• Or there might be a manufacturing defect.
• Or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame which is 24 hrs of receiving the parcel.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. Once we receive the item back we will then arrange for the replacement of the item through our logistics partner. In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer will be charged for re-attempt of the delivery. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Packaging Issues:

At The Green Yard we make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which are fragile there is a slight possibility of any packaging being damaged. In case of transit damage The Green Yard will send you a replacement without any additional charges. Any damage should be reported to The Green Yard immediately after receiving the package. The Green Yard only deals in brand new and the latest batch of the products so kindly be ensure of the quality of the product.

Note: 99% of our products do not have any expiry date.

Refund Policy:

We do not offer any refunds, in case of any refunds we will only issue a STORE CREDIT which can be used for future purchases from the store.

• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end choice of customer will be final.
• If the order is confirmed by us and we are unable to ship the product, then we will issue the refund to the customer which might take 5-7 working days to get transferred.

Return of the Product:

We recommend that while shipping an item back to the store please use reliable courier for tracking purposes. As The Green Yard does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping in such case.